Have you heard of that saying? Well, if your ultimate goal is to attend graduate school, you need to start taking that literally. The Graduate Management Admission Test, known affectionately (or not!) as the GMAT, is the be-all-to-end-all to showcase your skills and talents.
BestValueSchools.com recently released its top 25 based on the potential earnings of graduates using data from PayScale.com.
If you’re a fan of Mad Men or know someone in your family who can’t miss an episode of the popular AMC show, maybe it’s made you think about what it would be like to work in advertising.
Sure, the show is set in the 1960s, but those who work in the advertising field say that some of the storylines and characters accurately reflect what it’s like to work in the profession today. If you haven’t watched the Emmy- and Golden Globe-winning show before (or discovered the fabulous Jon Hamm), Season 4 will start up this summer, and Season 3 is now out on DVD.
Here’s the connection they make – and it’s good to know if you’re considering pursuing the advertising field.
1. You can’t escape the field, even when the official workday is done. Students need to be prepared to be consumed by advertising, which is such a part of our culture and such a part of the lives of characters like Don Draper. “You think advertising; you breathe it,” says Deborah Chamberlain with Wauwatosa, Wisc.-based Donaldson Media.
2. Mad Men teaches us to see beyond what’s in front of us – to see the magic in the mundane. Creative teams infuse passion and emotion into everyday products that we can take for granted, says Amy Pedersen, an author and advertising and marketing profession who is a consultant for The Coca-Cola Co.
3. The cast of Mad Men shows that advertising attracts some of the most creative, irreverent, quick-witted and smart people who are in tune with the current culture, Chamberlain says. You may not like some of the characters because of those qualities, but if you watch the show long enough, you’ll be drawn to the type of advertising executive you will want to be.
Now’s the time to learn more about advertising schools and how they can prepare you for this type of career field.
What does a call center manager do?
Call center managers are responsible for overseeing employees in call centers, making sure day to day operations run smoothly, and ensuring that the calls are routed and handled effectively. The end goal is to ensure that customers and clients are served well, and that the company is respresented in the best way possible. Moreover, call centers are often revenue generators and profit centers for companies, so it’s important to have top-notch professionals managing the effort in order to fulfill sales goals and meet quotas.
Call center managers often have to resolve problems with employees, handle customer complaints, deal with technical issues, and work in a fast-paced environment. In short, the position is exciting but it can be full of pressure, so it’s important to be organized, a good communicator, and have good problem-solving skills.
Because call center managers are responsible for so many customer interactions, it is also their job to monitor and spot check calls to ensure that they are being fielded properly. Doing this can also help improve call quality and be incorporated into training sessions, as you can learn a lot by listening to how calls are handled. It can also be used as a tool to spot the best employees and weed out ones that simply aren’t equipped to handle the work.
Ultimately, call center managers want to ensure a good customer experience that will lead to a sale or information request (depending on the company’s goals). That starts with keeping wait and on-hold times short; maintaining a strong working phone system so calls are not dropped or full of static; and having the right number of staffers to handle the call volume. Then, of course, is the need to effectively motivate the employees so that they come across to customers as positive, energetic, and helpful.
How much do call center managers get paid and what kinds of call center management jobs can I get?
The median expected salary for a typical call center manager in the United States is $74,109, according to data from Salary.com. Of course, salary can fluctuate depending on the type and size of the call center one manages. In other words, potential for high earnings is certainly there.
Call center management jobs are available in many different forms. One can work for a major corporation in its customer service division. Others may work for telemarketing type firms. Sometimes, you might be with a company that conducts surveys or offers free information from third parties. And then there are call centers that are actually help desks or technical support. Whichever type of call center, the manager is responsible for getting the most out of his/her staff, keeping the end customers satisfied, and strengthening the reputation of the company.
Find out about working for Luciano Rammairone, CEO of The CollegeBound Network and its call center.