IT Support Specialists: Duties & Salary

by Genevieve M. Blaber

Computer on the blink? Printer got you down? Then you're likely to call an information technology (IT) support specialist for help. IT support specialists are well versed when it comes to computers, their networks, and the peripherals it takes to get work done.

Who You Gonna Call? IT Support Specialists!
Most companies can't function without the help of a cavalry of computers and network devices. Unfortunately, even the soundest of software will occasionally hiccup and the person to solve that problem is the IT support specialist. Skilled in a variety of operating systems, network security, and both the hardware and software that makes the average office operational.

Because IT support specialists need to know about so many different technical products and systems, it's imperative that they receive the right education and training in the field.

IT Support Specialist Schools and Programs
If you want to become an IT support specialist, you'll need not only the right education but the right credentials. Most employers look for IT support specialists with at least a bachelor's degree in information technology, computer science, or another computer-related field.

Some employers hire IT support specialists who have attained a certificate or associate degree in computer science or a related field, but most companies prefer a candidate with a bachelor's degree. Practical experience in the area and/or certification by vendors and/or product makers in lieu of a formal education may also be sufficient for some entry-level positions for IT support specialists.

The Future of IT Support Specialists
According the Bureau of Labor Statistics (BLS), as of 2006, the median yearly earning for IT support specialists was a little over $41,000.

While IT support specialists with degrees have the best job prospects, the BLS predicts that those with more limited experience and/or education will still be able to qualify for many IT support specialists positions thanks to the demand for individuals with IT expertise. In general, the BLS expects that employment for IT support specialists will grow by 18 percent between 2006 and 2016.