PC Support Specialist Jobs

At some point, we've all struggled with printers that didn't print, files that wouldn't open, or e-mails that bounced back. If you're the one your friends and co-workers consult with a computer crisis, consider becoming a PC support specialist - and get paid to do what you're already doing!

Duties of a PC support specialist
PC support specialists provide technical assistance to computer users. They are master troubleshooters in person, over the phone, and via email, interpreting problems and providing technical support for computer hardware, software, and systems.

In addition, PC support specialists install, modify, clean, and repair computer hardware and software. They write manuals and provide user training for new hardware and software. They may also oversee the daily performance of a company's computer systems and evaluate the usefulness of specific software programs.

Where to find PC support specialist jobs
PC support specialists may work within a company that uses computer systems or directly for a computer hardware or software vendor. Many PC support specialists work for help-desk or support services firms and provide technical support to clients on a contract basis, either in-house or remotely.

According to the Bureau of Labor Statistics (BLS), in 2007, the industries employing the most PC support specialists were, in order, computer systems design and related services; elementary and secondary schools; management of companies and enterprises; colleges, universities, and professional schools; and software publishers. PC support specialist jobs are also found in administrative and support services companies, financial institutions, government agencies, health care organizations, insurance companies, and telecommunications organizations.

PC support specialist programs
There's more than one way to become a PC support specialist. Some companies require a bachelor's degree in computer science or information systems, while others require a computer-related associate degree. For some jobs, you may be able to get in without a degree. If you choose not to pursue training through formal PC support specialist programs, your best bet is to obtain computer certifications to compete for entry-level work.

Rapidly changing technology also mandates a regularly updated skill set. PC support specialist programs for continuing education are available through colleges and universities, hardware and software vendors, private training institutions, or your very own employer.

Demand for PC support specialist jobs
The computer systems design and related services industry, which employs a large number of PC support specialists, is projected to remain one of the fastest-growing industries in the United States. After all, demand for PC support specialist jobs reflects the evolution of technology. Complex computer systems, mobile technologies, and new software programs all drive the demand for specialists to educate computer users. According to the BLS, in May 2007, median annual earnings of PC support specialists were $42,400.

If you're a problem-solver with a knack for computers and communicating with others, consider a PC support specialist career.

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